IT Outsourcing Services


IT outsourcing (as a part of an outsourcing definition) is the use of external service providers to effectively deliver IT-enabled business process, application service and infrastructure solutions for business outcomes.

Outsourcing, which also includes utility services, software as a service and cloud-enabled outsourcing, helps clients to develop the right sourcing strategies and vision, select the right IT service providers, structure the best possible contracts, and govern deals for sustainable win-win relationships with external providers.

Outsourcing can enable enterprises to reduce costs, accelerate time to market, and take advantage of external expertise, assets and/or intellectual property.

Dimension Data can help you inject more agility and flexibility into your business model by delivering IT outsourcing services that encompass the network, data centre and cloud services, end-user support and contact centre. We have extensive technical expertise across six technology domains

Our hybrid delivery model blends in-country, on-shore skills with centralised resources, systems and tools, providing a 'best-shore' approach. Our Global Service Centres are situated in Africa, Asia, Europe and the US. Within each region, we stay as close to your business as possible through local account management, local support and local service management.

With our global service delivery platform, and our standardised ITIL-based processes, procedures and work instructions, we deliver multi-country and multi-vendor services, and services aggregation consistently around the world. No matter where you're transacting with us, you'll have the same experience – and enjoy the same business outcomes – each time.